General FAQs

How can I find securities symbols?

Simply log in to you BOOM account, go to "Search for Stocks" > "Stock Codes" > "Symbol Lookup".

When can I submit my trading instructions?

As a BOOM trading member, you could submit your orders anytime regardless of trading hours of the stock markets. The orders submitted will be stored and submitted for trading once the markets open.

Can I buy stocks and then sell them on the same day?

Yes, you can buy stocks and then sell them immediately in most of the markets we offer.

Due to the market regulations in Taiwan, Shanghai and Shenzhen, you can only sell the stocks on the next day after you bought them.

Figure A: All clients can buy stocks and then sell them on the same day (except for Taiwan, Shanghai and Shenzhen markets).

When will the proceeds of the sell shares be updated to my account?

The Total Fund Available in your portfolio page will be updated with the estimated proceeds of your sell shares immediately after execution.

Your "Fund Movement History" will reflect the actual proceeds of your sell shares a few hours after the market closed.

When can I use the sales proceeds to buy stocks again?

In general, you can use the sale proceeds to buy stocks immediately after you sold them.

However, U.S. market does not allow Cash Account holders to use the sale proceeds to buy U.S. stocks until T+1.

Pending Orders

How can I track the status of my instructions?

Once you have sent an instruction, you can always view the "Pending Order / Intraday Executions" page of the Trading & Status section to see the status of your instruction.

How can I change or cancel my trading instructions?

To change or cancel your trading instruction, simply use the "Change" or "Cancel" function display next to the trading order found in the "Pending Orders" Section, then click "Confirm". Please note that only those remaining shares which have not been filled can be changed or cancelled.

Transactions may have been executed rapidly during trading hours, therefore your change or cancellation instructions are NOT guaranteed.

For US market, only the limit price and / or quantity can be amended while the Good Till Date cannot be changed after set. Please note that changing the limit price and / or quantity for a partially filled order will be treated as a new order and charged accordingly.

For Sell Stop-Limit Order, amendment is not allowed. If you want to modify a Sell Stop-Limit Order, you must cancel it first and then setup another order.

What will happen to a pending order if it is only partially filled at the end of the "Good Till Date"?

Any order(s) pending at the end of the Good Till Date will be cancelled by the system. This includes those orders, which have been partially filled by that time. The respective buying power will be credited back to your cash balance upon cancellation of pending buy orders. Unsold stocks will be reinstated to your portfolio upon cancellation of pending sell orders.