When do I use the Login ID and password ?

You are required to input the Login ID and Login Password to access your account information online.

What is the difference between Login ID and Account number?

Your Login ID will start with "BE" or "BU" while your Account Number will either start with "CA" for individual account or "CP" for corporate account.  For security reason, our customer service representatives usually communicate with our clients by using the Account Number but not their Login ID.  Besides, we also show the CA/CP number in the client statement but not the BE/BU number.

Are the Login ID and password case-sensitive?

The Login ID and Login Password are case-sensitive.

How do I reset my password?

You should contact our customer service immediately if you forgot your Login Password.  We will re-issue the Password for you after verification of your identity.  You are highly recommended to change your Login Password right after receiving a new one from us and on a regular basis.

How do I change my password?

To change Login Password, you need to log in to your BOOM account, then go to "Change Login Password" under the "Account Settings" section.  Please be reminded not to tell anyone your Login Password to protect your interest.

What does warning message “another login session has been started with this Login ID” mean?

This is a warning message that you have forgotten to log out last time or someone is using your login.

Every time you finish with your BOOM account, you shall properly log out by:

• clicking the [Logout] button on the right top corner of the trading window; and
• closing all the browsers that you have used to access your BOOM account.