Based on Your Preference

How do I receive the statements?  Do I need to pay for it?

Base on your Statement Delivery Settings, we will send the statements to you by email or by post.   

Note:

1. You can retrieve all Daily Activity Statements and Monthly Activity Statements within 36 calendar months. To view statement, please login and click "Funds & Account" > "Statement (Daily / Monthly)" section.
2. If you receive paper Monthly Activity Statement by post, you will need to pay the handling fee of HKD 10 per statement.
3. If you request statement(s) issued beyond 36 calendar months, a handling fee of HKD 100 per statement will be charged. You are advised to print out or download the statement online if you wish to keep a copy for your records.

How do I change to receive statement by email or by post?

To change the preference of statements delivery, please follow the steps below:

1. Log in to your BOOM account;
2. Go to the "Funds & Account" > "Statement Delivery Settings" section;
3. Under "Delivery of Statements", select "Notify by Email" or "Send by Post" for Daily Activity Statements and Monthly Activity Statements;
4. Press [Submit Change].

The changes made will be effective from the next statement.

Other FAQs

Why is there no statement attached in the email notification?

For security reason, we will not send statement to clients as an attachment. Instead, we will notify you by email when your statement is available online via your BOOM Account.

I have selected to receive statement notices by email, but why am I still receiving printed statements by post instead of email notification?

If email sent to your email address is returned to BOOM as undeliverable, we will not send out any further email notifications. Instead, we will send you paper statements by post.  Please note that a handling fee will be charged to your BOOM account for receiving paper Monthly Activity Statement by post.

In general, the email is undeliverable because:

1. Your e-mail address is invalid.
2. Your e-mail box is full.
3. There are problems with your e-mail service providers such as network delay or system failure.